Dushi360 App Support

Help with accounts, listings, review, chat, location, AI and points

Contact us

For the fastest help, open Dushi360 and go to Me → Contact Support so we can review the app version and support status. You can also email:

We normally reply within two business days. For account, review or points issues, include the time, app version and only the screenshots needed. Never email passwords, verification codes, complete identity documents or payment-card details.

Common help topics

Account and sign-in

Register, sign in or reset a password with a verified phone number or email. Never share a verification code.

Publishing and review

New submissions pass automated screening and staff review, normally within 24 hours.

Report and block

Reports and blocking are available in listing details and chat. Call 911 or local authorities first for immediate danger.

Location and city

Location access is optional. You can select a city manually if permission is denied or the result is inaccurate.

AI features

AI creates drafts, translations and general explanations for your review. It does not publish, send messages or replace professional advice.

Points and purchases

Points are for digital services inside the app. Purchases, refunds and payment disputes follow Apple App Store or Google Play rules.

Policies and account management