Dushi360 Privacy Policy

都市360(Dushi360.com)

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Translation status: English draft for convenience. Human legal review is pending. Until completed, the Chinese version is the controlling version to the extent permitted by applicable law.

Version: 2026.08.28-1 Effective: August 28, 2026

This Policy applies to the Dushi360 website, mobile website, iOS and Android apps, and related services. It explains how we access, collect, use, share, retain, and delete personal information.

1. Provider and contact

Dushi360 (Dushi360.com) · Privacy email: Dushi3600@gmail.com · https://www.dushi360.com

2. Information we process

Review appeals: when a rejected submission is appealed, we process the user's appeal reason and the reviewer's response. These records may be retained for the reasonable period needed for re-review, disputes, fraud prevention, audit, or law. Accepting an appeal only returns content to human review and never publishes it automatically.

3. Purposes

We use information to provide accounts, authentication, support, posting, browsing, search, messages, favorites, city selection, weather, notifications, content screening, reports, fraud prevention, security, requested AI transcription, drafts, document reading, communication assistance, matching, posters and translation, verification, business applications, points, promotion records, debugging, performance, and legal compliance.

4. Public content and sensitive-data warning

Published titles, text, images, region, prices, and selected contact information are visible to others. Do not publicly post government identifiers, payment-card data, unnecessary precise home addresses, or other unnecessary sensitive information. Messages are not end-to-end encrypted and may be accessed by authorized personnel when needed for delivery, reports, security, or law.

5. Service providers and sharing

We do not sell personal information or use it for cross-context behavioral advertising. Necessary information may be processed by Twilio for phone verification; Resend for email registration, verification, password recovery, delivery, bounce, and complaint handling; Expo and Apple/Google push services; Photon/Komoot; U.S. Census geocoding; Apple/Google device geocoding; Open-Meteo; ExchangeRate-API; Groq; and OpenAI. AI requests do not separately include your Dushi360 account ID, but submitted text, audio, files, or images may contain contact or address information. OpenAI may process user-selected files or images for file and image reading, visible-text translation, and extraction of dates, amounts, key points, and warnings. Temporary server copies are deleted after processing or failure. When an administrator requests error and feedback analysis, only redacted fingerprint-level aggregates and redacted inbound support-feedback excerpts are sent, not account IDs or raw logs. OpenAI Responses requests use store:false, subject to provider security, abuse-prevention, and legal obligations. We may also share information with consent, for a business transaction, to protect users and the Platform, or to comply with law.

6. Permissions and alternatives

7. Retention

Account data and content generally remain until deletion or account closure. SMS and email verification codes expire after 10 minutes; expired verification records are retained only for the limited period needed for abuse prevention and troubleshooting, and plaintext codes are not returned in production API responses or ordinary logs. Temporary AI audio and uploaded file- or image-reader files are deleted after processing or failure. Translation cache may last up to 90 days. Redacted diagnostic summaries may be retained up to 180 days; AI error-analysis reports contain only redacted aggregates. Verification, consent, safety, report, and audit records may be retained for the reasonable period needed for review, disputes, fraud prevention, or law. Backups are overwritten in the normal cycle and effective deletion requests are re-applied after restoration.

8. Security

We use HTTPS, password hashing, access controls, least privilege, and security logs. No internet service is absolutely secure. We assess, remediate, and notify qualifying security incidents as required by law.

9. Choices and rights

You may access and correct profile data, delete your content, delete your account in the app, withdraw system permissions, and withdraw AI consent in Settings. Where applicable, you may request access, correction, deletion, a copy, information about processing, or limits on sensitive-data processing, without discrimination. Contact Dushi3600@gmail.com; reasonable identity verification may be required.

10. Account deletion

Deletion removes or de-identifies account data, posts, community content, chat, favorites, verification materials, and push tokens, except minimum records legally required or needed for security, fraud, or unresolved disputes.

11. Cookies and local storage

The website uses cookies for sessions and preferences. The app uses secure or local storage for login tokens, city, weather cache, selected currency, language, and required preferences.

12. Children

Dushi360 accounts and posting, messaging, transaction, and transportation features are only for people age 18 or older. We take reasonable steps to delete information confirmed to have been collected from a minor in error.

13. Cross-border users

The service is primarily for U.S. users and information is mainly processed in the United States. Users elsewhere should understand that information may be transferred to the United States, subject to reasonable safeguards required by applicable law.

14. Updates

We publish a new version and date for changes. Material changes to purposes, sensitive information, recipients, or rights receive prominent notice and renewed consent when required.

15. Contact

Privacy requests or complaints: Dushi3600@gmail.com. Do not email passwords, complete identification numbers, or payment-card information.